Log in as a customer of the PrestaShop module

Log in as a customer in PrestaShop - access to the customer account from the administration panel

How to log in as a customer in PrestaShop without knowing their password?

The Log in as a customer module allows the admin or customer service employee to go to the account of the selected customer directly from the PrestaShop admin panel.

The employee does not need to know or change the customer's password. After using the login function, a customer session is launched in the store, so you can check their account, orders, shopping cart, discounts, vouchers and other items available to a given user.

How does customer login work in PrestaShop?

The administrator selects a customer in the PrestaShop administration panel and uses the "Login as" button. The module creates a user session on the front of the store and allows you to see the store from the perspective of the selected customer.

The customer password is not displayed, retrieved, or changed when you use the login feature.

Helping the customer without resetting the password

The module is especially useful during telephone contact, chat or e-mail. The service employee can independently check the customer's account and help them solve the problem.

Instead of asking the customer to send screenshots or performing multiple diagnostic steps, the employee can check the issue directly in the customer's account.

Checking the cart, discounts and customer orders

Logging in as a customer allows you to check the elements of the store visible to a specific user. This is especially useful for problems related to the basket, prices, discounts and access to order history.

• checking the contents of the customer's basket,
• verification of the operation of discount codes and vouchers,
• checking prices and discounts assigned to the customer,
• verification of address data,
• checking order history,
• checking the visibility of products and offers for a specific customer group,
• reproducing customer-reported issues.

"Login as" button in the PrestaShop customer list

The module integrates with the list of customers in the PrestaShop administration panel and adds a dedicated "Login as" action to it.

Thanks to this, the employee can go to the account of the selected customer without opening additional forms and without manually searching for his data.

Login as a customer from a customer card

The login function is also available in the details of the selected customer. So the administrator can start the client's session directly from his card in the admin panel.

This is a convenient solution when handling a specific request, when the employee already has customer data open.

Customer service and problem diagnostics

The module can significantly facilitate the work of the customer service department and PrestaShop store administrators.

Sample applications

• Help with placing an order - the employee can check the purchasing process from the customer's perspective.
• Discount problems - you can check if the customer sees the right price or can use the discount code.
• Problems with the account - the administrator can check the functions available to the customer without changing his password.
• Problems with order – you can check the order history and information available in your account.
• Price differences - you can verify the operation of price groups and catalog rules.
• Errors on the website - the employee can try to recreate the problem reported by the customer.

Log in as a customer and guest account

The login function applies to registered customers who have an account in the store. Accounts created only as guest orders cannot be used to log in as a customer.

If the store uses the PrestaShop function that allows you to convert a guest account into a customer account, after creating the appropriate customer account, it is possible to use the login function.

Security of login as a customer

The login function is available from the PrestaShop administration panel. The mechanism uses tokens generated by the PrestaShop system, and access to functions can be restricted by means of user permissions of the administration panel.

The client password remains unchanged and is not required to start the client session.

PrestaShop employee rights

Access to functions can be controlled using the PrestaShop user permissions system. This allows the administrator to decide which employees have the option to use the login function as a customer.

The dedicated module controller is registered as a hidden tab, so the function does not have to be visible as a separate item in the admin panel menu.

What PrestaShop stores is the module intended for?

The Login as a Customer module is particularly useful in online stores where employees regularly help customers with their account and orders.

It will work especially well in stores that:

• have a customer service department,
• support a large number of orders,
• use individual discounts and price groups,
• allow customers to use vouchers and discount codes,
• need to quickly diagnose problems reported by customers,
• they want to reduce the need to reset passwords during technical support.

Compatibility with PrestaShop

The module requires PrestaShop version 1.7.0 or later and access to the administration panel.

The appropriate back office user permissions are required to use the feature.

Frequently Asked Questions

Is it possible to log in as a PrestaShop customer without knowing their password?

Yes. The module allows the administrator or authorized employee to start a session of the selected customer without knowing and changing his password.

Is the customer's password changed?

No. Using the "Sign in as a customer" feature does not require changing the customer password.

Is it possible to check the store as a specific customer sees it?

Yes. After the start of the session, the employee can use the store from the perspective of the selected customer.

Is it possible to check the customer discount?

Yes. The function can be used, among other things, to check prices, discounts, promotional codes and vouchers available for a given customer.

Is it possible to log in as a customer who placed an order as a guest?

No. The login function applies to registered customer accounts. The guest order does not have a customer account to log in to.

Is it possible to limit employees' access to functions?

Yes. Access can be controlled using the PrestaShop admin panel's user permissions system.

Does the module require changing the customer's password?

No. The employee does not need to know or change the customer's password to start a session on their account.