Account Terms and Conditions

Online store account terms and conditions dated 07.03.2026.

Account Terms and Conditions for the Europasaz.pl Store

setting out the rules for providing the Account service, including the rights and obligations of the User and the Service Provider



TABLE OF CONTENTS
Section 1 Definitions
Section 2 Contact with the Service Provider
Section 3 Technical Requirements
Section 3a Service Accessibility
Section 4 Account
Section 5 Complaints
Section 6 Right of Withdrawal
Section 7 Personal Data
Section 8 Changes to the Terms or Account
Section 9 Final Provisions
Appendix 1: Model Withdrawal Form

Section 1 DEFINITIONS

Consumer - a User who is a natural person and who has entered into an Account maintenance agreement under these Terms, or takes steps to enter into such agreement, without a direct connection to their business or professional activity.
Account - a digital service within the meaning of the Consumer Rights Act, provided free of charge by electronic means by the Service Provider to the User, enabling the User to use additional features in the Store.
Privileged Entrepreneur - a User who is a natural person entering into an Account maintenance agreement under these Terms (or taking steps to enter into such agreement), directly related to their business activity, but not of a professional nature for that person.
Terms - these Account Terms and Conditions.
Store - the online store Europasaz.pl, operated by the Service Provider at https://europasaz.pl/.
User - any entity that has entered into an Account maintenance agreement or takes steps to enter into such agreement.
Privileged User - a User who is a Consumer or a Privileged Entrepreneur.
Service Provider - ANDRZEJ BEKIESZ, an entrepreneur conducting business activity under the name EUROPASAZ ANDRZEJ BEKIESZ, entered in the Central Registration and Information on Business maintained by the minister responsible for economy and maintaining CEIDG, NIP 9291524964, REGON 081187248, ul. Franciszka Rzezniczaka 33A/8, 65-119 Zielona Gora, Poland.
Consumer Rights Act - the Polish Act of 30 May 2014 on consumer rights.

Section 2 CONTACT WITH THE SERVICE PROVIDER

  1. Postal address: ul. Franciszka Rzezniczaka 33A/8, 65-119 Zielona Gora, Poland.
  2. Email address: biuro@europasaz.pl.
  3. The cost of a phone call or data transmission made by the User results from the basic tariff of the telecommunications operator or internet service provider used by the User. The Service Provider notes that the cost of an international call or international data transmission may be higher than the cost of a domestic call or transmission, depending on the tariff applied by the operator or provider used by the User.

Section 3 TECHNICAL REQUIREMENTS

  1. For proper operation and creation of an Account, the following are required:
    • an active email account,
    • a device with Internet access,
    • a web browser supporting JavaScript and cookies.

Section 3a SERVICE ACCESSIBILITY

  1. The Service Provider ensures accessibility of the Account service and e-commerce functionalities to the extent required by law.
  2. Information on compliance with accessibility requirements, including accessibility features and compatibility with assistive technologies, is published in the Store and updated for the duration of the service.
  3. If the Service Provider relies on statutory exemptions for micro-enterprises, it informs users in a clear and understandable manner.

Section 4 ACCOUNT

  1. Creating an Account is entirely voluntary and depends on the User's will.
  2. The Account gives the User additional options such as viewing the history of orders placed by the User in the Store, checking order status, or independently editing User data.
  3. To create an Account, the relevant form in the Store must be completed.
  4. At the moment of creating an Account, an Account maintenance agreement is concluded for an indefinite period between the User and the Service Provider under the rules set out in these Terms.
  5. The Service Provider starts providing the Account service under these Terms immediately after the Account maintenance agreement is concluded.
  6. The User may resign from the Account at any time without any costs.
  7. The Service Provider may limit or block the Account only for important reasons, in particular violation of law or these Terms, after prior notice to the User (unless applicable law provides otherwise) and after indicating the appeal procedure.
  8. Deleting the Account results in termination of the Account maintenance agreement. To delete an Account by the Service Provider, the User should send a resignation request to the Service Provider's email address specified in Section 2 of these Terms, which will result in immediate deletion of the Account and termination of the Account maintenance agreement.

Section 5 COMPLAINTS

I GENERAL PROVISIONS

  1. The Service Provider asks that complaints concerning the Account be submitted to the postal or electronic address indicated in Section 2 of these Terms.
  2. The Service Provider will respond to a complaint within 14 days of receiving the complaint submission.

II PRIVILEGED USERS

  1. The Service Provider is liable to the Privileged User for conformity of the service with the agreement as provided for by generally applicable law, in particular the Consumer Rights Act.
  2. In the event of improper performance by the Service Provider of the Account maintenance agreement, the Privileged User may exercise rights regulated in Chapter 5b of the Consumer Rights Act.
  3. If the Service Provider has not delivered the digital service, the Privileged User may request delivery. If despite this the Service Provider does not deliver the digital service without undue delay or within an additional period expressly agreed by the Service Provider and the Privileged User, the Privileged User may withdraw from the Account maintenance agreement.
  4. The Privileged User may withdraw from the Account maintenance agreement without requesting delivery of the digital service if:
    • it is clear from the Service Provider's statement or circumstances that it will not deliver the digital service, or
    • the Privileged User and the Service Provider agreed, or it is clear from the circumstances of concluding the Account maintenance agreement, that the specified delivery date of the digital service was of material importance to the Privileged User, and the Service Provider failed to deliver it by that date.
  5. The Service Provider is liable for non-conformity with the Account maintenance agreement of a digital service supplied continuously, where that non-conformity occurred or became apparent during the period in which, under the agreement, the service was to be supplied.
  6. If the digital service is not in conformity with the Account maintenance agreement, the Privileged User may request that it be brought into conformity.
  7. In case of non-conformity of the digital service with the Account maintenance agreement, the Privileged User is obliged to cooperate with the Service Provider, to a reasonable extent and using the least burdensome technical means, in order to determine whether the non-conformity in due time results from characteristics of the Privileged User's digital environment.
  8. Additionally, if the digital service is not in conformity with the Account maintenance agreement, the Privileged User may submit a declaration of withdrawal from that agreement where:
    • bringing the digital service into conformity with the Account maintenance agreement is impossible or requires excessive costs pursuant to Article 43m(2) and (3) of the Consumer Rights Act;
    • the Service Provider failed to bring the digital service into conformity with the Account maintenance agreement within a reasonable time from being informed by the Privileged User of the non-conformity, and without excessive inconvenience to the Privileged User, taking into account the nature and purpose of the digital service;
    • the non-conformity of the digital service with the Account maintenance agreement continues despite the Service Provider's attempts to bring the digital service into conformity with that agreement;
    • the non-conformity of the digital service with the Account maintenance agreement is so significant that it justifies withdrawal from the Account maintenance agreement without prior use of the remedy set out in Article 43m of the Consumer Rights Act (i.e. requesting to bring the digital service into conformity with the agreement);
    • it is clear from the Service Provider's statement or circumstances that it will not bring the digital service into conformity with the Account maintenance agreement within a reasonable time or without excessive inconvenience to the Privileged User.

III OUT-OF-COURT COMPLAINT HANDLING AND CLAIM ENFORCEMENT METHODS

  1. The Consumer may also use assistance from the European Consumer Centre: https://konsument.gov.pl/eck-w-europie/.
  2. Additionally, in the territory of the Republic of Poland, the following forms of support are available:
    • mediation conducted by the territorially competent Provincial Inspectorate of Trade Inspection, to which an application for mediation should be submitted. As a rule, proceedings are free of charge. A list of Inspectorates is available here: https://uokik.gov.pl/wojewodzkie_inspektoraty_inspekcji_handlowej.php;
    • assistance of the territorially competent permanent consumer arbitration court operating at the Provincial Inspectorate of Trade Inspection, to which an application for examination of the case before the arbitration court should be submitted. As a rule, proceedings are free of charge. A list of courts is available at: https://uokik.gov.pl/stale_sady_polubowne.php.
  3. The above provisions are for information purposes and do not constitute an obligation of the Service Provider to use out-of-court dispute resolution methods.
  4. Using out-of-court complaint handling and claim enforcement methods is voluntary for both the Service Provider and the Consumer.
  5. The Consumer may additionally use free assistance of a municipal or district consumer ombudsman.

Section 6 RIGHT OF WITHDRAWAL

  1. The Privileged User has the right to withdraw from the Account maintenance agreement concluded with the Service Provider within 14 days without giving any reason.
  2. The withdrawal period for the Account maintenance agreement expires after 14 days from the date of conclusion of that agreement.
  3. To exercise the right of withdrawal, the Privileged User must inform the Service Provider, using the details provided in Section 2 of these Terms, of their decision to withdraw from the agreement by way of an unequivocal statement (for example, a letter sent by post or email).
  4. The Privileged User may use the model withdrawal form placed at the end of these Terms, but this is not mandatory.
  5. To meet the withdrawal deadline, it is sufficient for the Privileged User to send information concerning exercise of the right of withdrawal before the withdrawal period expires.

Section 7 PERSONAL DATA

  1. The controller of personal data provided by the User in connection with conclusion of the Account maintenance agreement is the Service Provider. Detailed information on personal data processing by the Service Provider - including other purposes and legal bases for processing, as well as data recipients - is included in the privacy policy available in the Store, in line with the transparency principle under Regulation (EU) on data protection ("GDPR").
  2. The purpose of processing User data is to maintain the Account. The legal basis for processing personal data in this case is the Account maintenance agreement or actions taken at the User's request prior to conclusion of the agreement (Article 6(1)(b) GDPR), as well as the Service Provider's legitimate interest consisting in processing data to establish, pursue or defend potential claims (Article 6(1)(f) GDPR).
  3. Providing data by the User is voluntary, but at the same time necessary to conclude the Account maintenance agreement and provide services covered by it. Failure to provide data means that the Account maintenance agreement cannot be concluded and the Service Provider will not be able to provide services covered by it.
  4. User data will be processed until:
    1. the Account maintenance agreement ceases to be in force;
    2. the possibility of pursuing claims by the User or the Service Provider related to the Account ceases;
    3. the User's objection to processing of their personal data is accepted, where processing is based on the Service Provider's legitimate interest;
    depending on what applies in a given case.
  5. The User has the right to request:
    1. access to personal data,
    2. rectification,
    3. erasure,
    4. restriction of processing,
    5. data portability to another controller,
    6. to object at any time, for reasons related to the User's particular situation, to processing of personal data concerning the User based on Article 6(1)(f) GDPR (i.e. legitimate interests pursued by the Service Provider).
  6. To exercise their rights, the User should contact the Service Provider.
  7. If the User considers that their data is processed unlawfully, the User may file a complaint with the competent data protection authority. In Poland, this is the President of the Personal Data Protection Office (UODO).

Section 8 CHANGES TO THE TERMS OR ACCOUNT

  1. Information about a planned change to these Terms or the Account service is provided on a durable medium no later than 14 days before the change enters into force, together with a description of the reason, scope and effects of the change.
  2. If a change materially and negatively affects a Privileged User's access to the Account or use of it, the Privileged User may terminate the Account maintenance agreement free of charge within 30 days from being informed of the change.
  3. The Service Provider reserves the right to amend these Terms only for important reasons. Important reasons are understood as the need to amend these Terms caused by:
    • a change in Account functionalities requiring modification of these Terms, or
    • a change in legal provisions affecting performance of the Account maintenance agreement by the Service Provider, or adaptation of services to recommendations, guidelines, orders or prohibitions, judgments, rulings, interpretations or decisions of competent public authorities, or
    • a change in the Service Provider's contact or identification details.
  4. If the User does not accept planned changes to these Terms, the User may terminate the Account maintenance agreement with effect no later than the day preceding the date the changes enter into force, by sending a statement to the Service Provider's email address specified in Section 2 of these Terms.
  5. The Service Provider may make a change to the Account that is not necessary to maintain conformity with the Account maintenance agreement, for the reasons indicated above or due to development of Account functionalities. Introducing such a change does not involve any costs for the Privileged User.
  6. If an Account change materially and negatively affects a Privileged User's access to or use of the Account, the Service Provider will provide, on a durable medium, information about the features and timing of the change and about the right to terminate the Account maintenance agreement free of charge within 30 days from being informed of the change.

Section 9 FINAL PROVISIONS

  1. It is prohibited for the User to provide unlawful content.
  2. The Account maintenance agreement is concluded in the Polish language.
  3. The agreement concluded under these Terms is governed by Polish law, subject to paragraph 4.
  4. The choice of Polish law for an agreement concluded under these Terms with a Consumer does not waive or limit rights granted to the Consumer under mandatory provisions of law applicable to that Consumer in the absence of a choice of law. This means in particular that if the national provisions applicable to a given Consumer provide broader protection than that resulting from these Terms or Polish law, that broader protection shall apply.
  5. In the event of a dispute with a User who is not a Privileged User, related to the Account maintenance agreement, the court having jurisdiction will be the court competent for the Service Provider's registered office.

Appendix 1 to the Terms

Below is a model withdrawal form which the Consumer or Privileged Entrepreneur may, but does not have to, use. The model withdrawal form is consistent with the form set out in Appendix 2 to the Polish Act of 30 May 2014 on consumer rights:

MODEL WITHDRAWAL FORM
(complete and return this form only if you wish to withdraw from the agreement)

EUROPASAZ ANDRZEJ BEKIESZ
ul. Franciszka Rzezniczaka 33A/8, 65-119 Zielona Gora, Poland
email address: biuro@europasaz.pl

- I/We(*) hereby give notice of my/our(*) withdrawal from the Account maintenance agreement.

- Date of conclusion of the agreement(*): ............................................................................................................................

- Name(s) of Consumer(s) / Privileged Entrepreneur(s):

..............................................................................................................................................................................

- Address of Consumer(s) / Privileged Entrepreneur(s):

..............................................................................................................................................................................

..............................................................................................................................................................................

.............................................................................................
Signature of Consumer(s) / Privileged Entrepreneur(s)
(only if this form is submitted on paper)

Date ............................................

(*) Delete as appropriate.