Terms and Conditions

Online Store Terms and Conditions dated 07.03.2026.

Terms and Conditions of the Europasaz.pl Online Store

setting out, among others, the rules for concluding agreements via the Store, including key information about the Seller, the Store, and Consumer rights



TABLE OF CONTENTS
Section 1 Definitions
Section 2 Contact with the Seller
Section 3 Technical Requirements
Section 3a Service Accessibility
Section 4 Purchases in the Store
Section 5 Payments
Section 6 Order Fulfillment
Section 7 Right of Withdrawal
Section 8 Exceptions to the Right of Withdrawal
Section 9 Complaints
Section 10 Personal Data
Section 11 Reviews
Section 12 Final Clauses
Appendix 1: Model Withdrawal Form

Section 1 DEFINITIONS

Business Days - days from Monday to Friday, excluding public holidays in Poland.
Consumer - a Buyer who is a natural person purchasing in the Store or taking actions aimed at making a purchase, without a direct connection to their business or professional activity.
Account - a digital service regulated by separate terms and conditions, within the meaning of the Consumer Rights Act, through which the Buyer may use additional Store functionalities free of charge.
Buyer - any entity purchasing in the Store or taking actions aimed at making a purchase.
Privileged Buyer - a Consumer or a Privileged Entrepreneur.
Privileged Entrepreneur - a Buyer who is a natural person concluding or intending to conclude an agreement with the Seller under these Terms and Conditions, directly related to their business activity, but not having a professional nature for that person.
Terms and Conditions - these Terms and Conditions.
Store - the Europasaz.pl online store operated by the Seller at https://europasaz.pl/.
Seller - ANDRZEJ BEKIESZ, an entrepreneur conducting business activity under the name EUROPASAZ ANDRZEJ BEKIESZ, entered in the Central Registration and Information on Business (CEIDG), NIP 9291524964, REGON 081187248, ul. Franciszka Rzezniczaka 33A/8, 65-119 Zielona Gora, Poland.
Digital Content - data produced and delivered in digital form.
Consumer Rights Act - the Polish Act of 30 May 2014 on consumer rights.
Entrepreneur with Consumer Rights - a Customer who is a natural person concluding a sales agreement directly related to their business activity, where the content of that agreement shows it does not have a professional nature for that entrepreneur, resulting in particular from the scope of business activity disclosed in CEIDG.

Section 2 CONTACT WITH THE SELLER

  1. Postal address: ul. Franciszka Rzezniczaka 33A/8, 65-119 Zielona Gora, Poland
  2. Email address: biuro@europasaz.pl.
  3. The cost of a phone call or data transmission made by the Buyer results from the basic tariff of the telecommunications operator or internet service provider used by the Buyer. The Seller notes that the cost of international calls or international data transmission may be higher than domestic calls/transmission, depending on the tariff used by the operator/provider chosen by the Buyer.

Section 3 TECHNICAL REQUIREMENTS

  1. For proper operation of the Store, the following are required:
    • a device with Internet access
    • a web browser supporting JavaScript and cookies.
  2. To place an order in the Store, in addition to the requirements set out in paragraph 1, an active email account is necessary.

Section 3a SERVICE ACCESSIBILITY

  1. The Seller ensures accessibility of electronically provided services, including e-commerce functionalities, to the extent required by generally applicable law.
  2. Information on meeting accessibility requirements, including accessibility features and compatibility with assistive technologies, is published in the Store and updated during the period services are provided.
  3. If the Seller uses statutory exemptions for micro-enterprises, the Seller informs users clearly and understandably.

Section 4 PURCHASES IN THE STORE

  1. The prices of products visible in the Store are total prices for the product.
  2. The selected product to be purchased should be added to the Store cart.
  3. Then the Buyer chooses a payment method from the options available in the Store and provides data necessary to complete the order.
  4. The order is placed when the Buyer confirms its content and accepts the Terms and Conditions.
  5. Placing an order is equivalent to concluding an agreement between the Buyer and the Seller.
  6. The Buyer may register in the Store (create an Account) or make purchases without registration by providing their data each time an order is placed.

Section 5 PAYMENTS

  1. The following payment methods are available in the Store:
    1. regular bank transfer to the Seller's bank account;
    2. payment card:
      • Visa
      • Visa Electron
      • MasterCard
      • MasterCard Electronic
      • Maestro
    3. via payment platform:
      • PayPal
      • Firstdata.pl
      • Imoje.pl
  2. If the Buyer chooses upfront payment, payment for the order must be made within 7 Business Days from placing the order.
  3. By making purchases in the Store, the Buyer accepts the use of electronic invoices by the Seller. The Buyer has the right to withdraw this consent.

Section 6 ORDER FULFILLMENT

  1. The order fulfillment time is indicated in the Store.
  2. If the Buyer selected upfront payment, the Seller will start fulfillment after payment is received.
  3. If within one order the Buyer purchases products with different fulfillment times, the order will be fulfilled within the time applicable to the product with the longest fulfillment period.
  4. Products purchased in the Store are delivered according to their nature and description in the Store, i.e. as Goods (physical delivery) or as Digital Content (electronic delivery, including via the email address provided by the Buyer).

Section 7 RIGHT OF WITHDRAWAL

  1. The Privileged Buyer has the right to withdraw from an agreement concluded with the Seller via the Store, subject to Section 8 of these Terms and Conditions, within 14 days without giving any reason.

A. Withdrawal Period

  1. For a Goods sale agreement, the withdrawal period expires 14 days after the day on which the Privileged Buyer, or a third party indicated by them other than the carrier, takes possession of the Goods.
  2. For an agreement for the supply of Digital Content or a digital service, the withdrawal period expires 14 days from the date of conclusion of the agreement.

B. How to Exercise the Right of Withdrawal

  1. To exercise the right of withdrawal, the Privileged Buyer must inform the Seller, using the details provided in Section 2, of their decision by means of an unequivocal statement (for example, a letter sent by post or email).
  2. For a Goods sale agreement, the Privileged Buyer may additionally use the electronic return path available after logging in to the Customer Account (return form). Use of this path is optional and does not exclude the possibility of submitting a statement as indicated in paragraph 1.
  3. The electronic return path available in the Customer Account applies only to Goods (physical products) and does not apply to Digital Content or digital services.
  4. The Privileged Buyer may use the model withdrawal form placed at the end of these Terms and Conditions, but this is not mandatory.
  5. To meet the withdrawal deadline, it is sufficient for the Privileged Buyer to send information concerning exercise of the right of withdrawal before the deadline expires.
  6. The right of withdrawal also applies to a natural person who is an Entrepreneur with Consumer Rights, concluding an agreement directly related to their business activity, where the content of the agreement shows it does not have a professional nature for that person.

EFFECTS OF WITHDRAWAL

  1. If the Buyer withdraws from the agreement, the Seller shall reimburse all payments received from the Privileged Buyer without undue delay and in any case no later than 14 days from the day on which the Seller was informed of the decision to exercise the right of withdrawal.
  2. The Seller shall make the reimbursement using the same means of payment as used by the Privileged Buyer in the original transaction, unless the Privileged Buyer has expressly agreed otherwise; in any case, the Privileged Buyer will not incur any fees in connection with this reimbursement.
  3. If it is necessary to refund funds for a transaction made by payment card, the Seller will refund to the bank account assigned to that payment card.
  4. In case of withdrawal from a Goods sale agreement, the Privileged Buyer should return the Goods to the Seller without undue delay, no later than 14 days from the day on which they withdrew from the agreement.
  5. The return of Goods may also be notified and handled via the electronic return path available after logging in to the Customer Account.
  6. The Privileged Buyer bears the direct cost of returning the Goods unless the Seller agreed to bear such costs or failed to inform the Privileged Buyer about the need to bear them.

Section 8 EXCEPTIONS TO THE RIGHT OF WITHDRAWAL

  1. The right of withdrawal from a distance agreement does not apply in cases specified in the Consumer Rights Act, in particular in Article 38 of that Act.
  2. The right of withdrawal also does not apply to an agreement for the supply of Digital Content for which the Privileged Buyer is obliged to pay a price, if all of the following conditions are met jointly:
    • the Seller started performance with the Privileged Buyer's express and prior consent;
    • before performance began, the Privileged Buyer was informed that after performance by the Seller, they would lose the right of withdrawal, and acknowledged this;
    • the Seller provided the Privileged Buyer with legally compliant confirmation of conclusion of the distance agreement, including information on the above consent, on a durable medium within a reasonable time after conclusion of the agreement, at the latest before performance begins.

Section 9 COMPLAINTS

I GENERAL PROVISIONS

  1. Europasaz Andrzej Bekiesz is liable to Consumers and Entrepreneurs with Consumer Rights for non-conformity of Goods with the sales agreement existing at the time of delivery and revealed within two years from delivery or from the end of the minimum durability period, and for non-conformity of Digital Content and digital services under the Consumer Rights Act.
  2. Europasaz Andrzej Bekiesz bears liability on this basis under the provisions of the Act of 30 May 2014 on consumer rights.
  3. The Seller asks that complaints (including those concerning Store operation) be submitted to the postal or electronic address indicated in Section 2.
  4. If a product is covered by a warranty, information about it and its terms is available in the Store.
  5. Goods sold on this website are covered by the manufacturer's warranty.
  6. The Seller will respond to a complaint within 14 days from receipt.

II PRIVILEGED BUYERS

  1. Goods
    1. In case of non-conformity of Goods with the agreement, the Privileged Buyer has rights specified in the Consumer Rights Act, in particular the right to request repair or replacement.
    2. If repair or replacement is impossible or would require excessive costs, the Seller may refuse to bring the Goods into conformity with the agreement.
    3. If Goods are non-conforming, the Privileged Buyer may submit a statement on price reduction or withdrawal from the agreement under the Consumer Rights Act.
    4. The Seller examines a Goods complaint and responds within 14 days from receipt.
  2. Digital Content and Digital Services
    1. In case of improper performance by the Seller of an agreement for supply of Digital Content, the Privileged Buyer may use rights regulated in Chapter 5b of the Consumer Rights Act.
    2. If the Seller has not supplied Digital Content, the Privileged Buyer may request supply. If despite this the Seller does not supply Digital Content without undue delay or within an additional period expressly agreed by the Privileged Buyer and Seller, the Privileged Buyer may withdraw from the agreement.
    3. The Privileged Buyer may withdraw without requesting supply of Digital Content if:
      • it is clearly evident from the Seller's statement or circumstances that the Seller will not supply Digital Content, or
      • the Privileged Buyer and Seller agreed, or it is clearly evident from the circumstances of agreement conclusion, that a specific delivery date was essential, and the Seller failed to deliver by that date.
    4. The Seller is liable for non-conformity of Digital Content under the Consumer Rights Act, including non-conformity revealed during the statutory liability period and, for continuously supplied Digital Content, throughout the supply period.
    5. If Digital Content is non-conforming, the Privileged Buyer may request that it be brought into conformity with the agreement.
    6. In case of non-conformity of Digital Content, the Privileged Buyer must cooperate with the Seller to a reasonable extent and with the least burdensome technical means to determine whether non-conformity in due time results from characteristics of the Privileged Buyer's digital environment.
    7. Additionally, if Digital Content is non-conforming, the Privileged Buyer may submit a statement on:
      1. price reduction,
      2. withdrawal from the agreement,
      if:
      • bringing Digital Content into conformity is impossible or requires excessive costs pursuant to Article 43m(2) and (3) of the Consumer Rights Act;
      • the Seller failed to bring Digital Content into conformity within a reasonable time after being informed of non-conformity and without excessive inconvenience to the Privileged Buyer, taking into account the nature and purpose of use;
      • non-conformity persists despite the Seller's attempts to bring Digital Content into conformity;
      • non-conformity is so significant that it justifies price reduction or withdrawal without prior use of the remedy specified in Article 43m of the Consumer Rights Act (request to bring Digital Content into conformity);
      • it is clearly evident from the Seller's statement or circumstances that the Seller will not bring Digital Content into conformity within a reasonable time or without excessive inconvenience to the Privileged Buyer.
    8. The Privileged Buyer cannot withdraw under the previous provision if Digital Content is supplied in exchange for payment and non-conformity is insignificant.
    9. The Seller must reimburse the Privileged Buyer the amount due as a result of exercising the right of withdrawal (in this Digital Content section) or price reduction, without undue delay, no later than 14 days from receipt of the Privileged Buyer's statement of withdrawal or price reduction.
    10. The Seller makes reimbursement using the same payment method used by the Privileged Buyer, unless the Privileged Buyer expressly agreed to another method that does not involve any cost for them.
  3. Out-of-Court Complaint Handling and Claim Enforcement Methods
    1. The Seller informs the Consumer about the possibility of using out-of-court complaint handling and claim enforcement methods. Rules for access to these procedures are available at offices or websites of entities authorized to resolve disputes out of court. The Consumer may use, among others: The ODR (Online Dispute Resolution) platform was discontinued on 20.07.2025. Additionally, in the territory of the Republic of Poland, the following support forms are available:
      • mediation conducted by the territorially competent Provincial Inspectorate of Trade Inspection, to which a mediation request should be submitted. As a rule, proceedings are free of charge. A list of Inspectorates is available here: https://uokik.gov.pl/wojewodzkie_inspektoraty_inspekcji_handlowej.php
      • assistance of the territorially competent permanent consumer arbitration court operating at the Provincial Inspectorate of Trade Inspection, to which an application should be submitted for review by the arbitration court. As a rule, proceedings are free of charge. A list of courts is available at: https://uokik.gov.pl/stale_sady_polubowne.php
    2. The above provisions are informative and do not constitute an obligation of the Seller to use out-of-court dispute resolution methods.
    3. Use of out-of-court complaint handling and claim enforcement methods is voluntary for both the Seller and the Consumer.
    4. The Consumer may additionally use free assistance from a municipal or district consumer ombudsman.

Section 10 PERSONAL DATA

  1. The controller of personal data provided by the Buyer while using the Store is the Seller. Detailed information on personal data processing by the Seller - including other purposes and legal bases for processing, as well as recipients of data - is available in the privacy policy accessible in the Store, in line with the transparency principle provided by Regulation (EU) on data protection ("GDPR").
  2. The purpose of processing Buyer data provided in connection with purchases in the Store is order fulfillment. The legal basis for processing personal data in this case is:
    • an agreement or actions taken at the Buyer's request prior to conclusion of the agreement (Article 6(1)(b) GDPR),
    • a legal obligation incumbent on the Seller related to accounting (Article 6(1)(c) GDPR), and
    • the Seller's legitimate interest consisting in processing data to establish, pursue or defend potential claims (Article 6(1)(f) GDPR).
  3. Providing data by the Buyer is voluntary, but at the same time necessary to conclude an agreement. Failure to provide data will prevent conclusion of an agreement in the Store.
  4. Buyer data provided in connection with Store purchases will be processed until:
    1. the agreement between Buyer and Seller ceases to apply;
    2. the Seller is no longer subject to a legal obligation requiring processing of Buyer data;
    3. the possibility of pursuing claims by the Buyer or Seller related to an agreement concluded via the Store ceases;
    4. the Buyer's objection to processing of personal data is accepted, where processing is based on the Seller's legitimate interest
    - depending on what applies in a given case.
  5. The Buyer has the right to request:
    1. access to personal data,
    2. rectification,
    3. erasure,
    4. restriction of processing,
    5. data portability to another controller
      and also the right:
    6. to object at any time, for reasons related to the Buyer's particular situation, to processing of personal data concerning the Buyer based on Article 6(1)(f) GDPR (i.e. legitimate interests pursued by the Seller).
  6. To exercise rights, the Buyer should contact the Seller using the details in Section 2.
  7. If the Buyer believes their data is processed unlawfully, the Buyer may file a complaint with the competent data protection authority. In Poland, this is the President of the Personal Data Protection Office.

Section 11 REVIEWS

  1. Only logged-in Customers may add product reviews in the Store.
  2. Review moderation consists of verifying whether the reviewing Customer purchased the reviewed product in the Store.
  3. If purchase of the reviewed product by the reviewing Customer cannot be confirmed, the Seller may refuse publication of the review or remove a published review.
  4. Reviews may not contain unlawful content or content infringing personal rights of third parties.

Section 12 FINAL CLAUSES

  1. It is prohibited for the Buyer to provide unlawful content.
  2. Each order placed in the Store constitutes a separate agreement and requires separate acceptance of these Terms and Conditions. The agreement is concluded for the period and purpose of order fulfillment.
  3. All agreements concluded under these Terms and Conditions are governed by Polish law, subject to paragraph 4.
  4. The choice of Polish law for agreements concluded with a Consumer does not waive or limit rights granted to that Buyer under mandatory legal provisions applicable to the Consumer where no choice of law is made. In particular, if national provisions applicable to a given Consumer provide broader protection than these Terms and Conditions or Polish law, that broader protection applies.
  5. Agreements concluded under these Terms and Conditions are concluded in Polish.
  6. In case of a potential dispute with a Buyer who is not a Privileged Buyer, related to an agreement concluded via the Store, the competent court is the court having jurisdiction over the Seller's registered office.

Appendix 1 to the Terms and Conditions

Below is the model withdrawal form which may, but does not have to, be used by a Consumer or Privileged Entrepreneur. The model withdrawal form is consistent with the template included in Appendix 2 to the Act of 30 May 2014 on consumer rights:

MODEL WITHDRAWAL FORM
(complete and return this form only if you wish to withdraw from the agreement)

EUROPASAZ ANDRZEJ BEKIESZ
ul. Franciszka Rzezniczaka 33A/8, 65-119 Zielona Gora
email address: biuro@europasaz.pl

- I/We(*) hereby give notice that I/we(*) withdraw from the agreement for sale of the following goods(*) / provision of the following service(*) / supply of digital content in the form of(*):

..............................................................................................................................................................................

..............................................................................................................................................................................

..............................................................................................................................................................................

- Date of agreement conclusion(*)/receipt(*)

..............................................................................................................................................................................

- Name of Consumer(s) / Privileged Entrepreneur(s):

..............................................................................................................................................................................

- Address of Consumer(s) / Privileged Entrepreneur(s):

..............................................................................................................................................................................

..............................................................................................................................................................................

.............................................................................................
Signature of Consumer(s) / Privileged Entrepreneur(s)
(only if this form is sent in paper form)

Date ............................................

(*) Delete as appropriate.