Log in as a customer of the PrestaShop module

PrestaShop module – Login as a customer with back office.

Module Log in as a customer is an advanced tool for administrators and customer service staff of stores based on the PrestaShop platform (versions 1.7+). Its main task is to allow you to log in to the account of any customer registered in the store - directly from the back office admin panel - without having to know or change their password.

Safe real-time customer service

Thanks to this module, customer service employees can enter the store in the buyer's account in the blink of an eye and see the store exactly as the customer sees it. It is an irreplaceable tool for solving problems with orders, diagnosing technical errors, verifying the correctness of the basket display, discounts, vouchers or address data. The entire process is completely secure - the customer's password remains unchanged and is not disclosed at any time.

Integration with customer grid

The module integrates with the customer list view in the back office, adding a dedicated "Login as" column directly to the customer table. Each line with a full-fledged client account contains a button with a key icon that, when clicked, immediately initiates the session on the front-end side as the selected client. In the case of guest checkout accounts, a lock icon is displayed - logging in as a guest is not possible for obvious security reasons. However, after changing the account to a customer account (built-in store function), it is possible to log in as a customer.

Button in customer detail view

In addition to integration with the grid, the module displays a dedicated action button also on the detailed view page of a specific customer. This allows you to log in quickly without having to return to the customer list - directly from the customer card.

Practical applications

The module works well in many everyday scenarios of the customer service department:

• Assisting the customer in the process of placing an order (e.g. during a phone call or chat)
• Verification of the correctness of the application of the discount code or voucher
• Diagnosing problems with account access or order history
• Testing the visibility of specific price groups or catalog rules assigned to a customer
• Reproduction of errors reported by customers in the production environment

Security and compliance

The module works only within a secure back office environment. The login action is protected by the mechanism of tokens generated by the native PrestaShop system, which prevents unauthorized access from the outside. Access to functions can be restricted by the standard role permissions system - the controller is registered as a hidden tab, invisible in the navigation menu, available only to authorized users.

Technical requirements

The module requires PrestaShop version 1.7.0 or higher and administrator or operator permissions with access to the back office. No additional configuration required - one-click installation.

Summary

Module Login as Customer is a must-have for every PrestaShop store, where the quality of customer service and efficient diagnosis of problems count. Save your team's time by eliminating the need to reset passwords or tedious communication over and over again - just log in as a customer and solve the problem right away.